‘Customer complaints. Is anyone taking these two words seriously here?’ Mr. Agnihotri questions his team. The teams members look at each other but don’t make any eye contact with their boss.
‘Then why on earth the survey results is telling a different story? Is it lying?’Boss is definitely not happy with the candour attitude of Harsh. Everyone looks again at the customer feedback survey pie chart on the projector screen. The count of customer complaints resolution is highlighted in red.
‘IT department is a cost centre in this manufacturing company. If we perform at this rate, they have every right to outsource IT services. Do all of you want to lose your job?’ the boss asks. The team members shake their head left and right silently.
Mr. Agnihotri opens an excel sheet in his laptop.
‘What’s wrong with this Indu Singh’s desktop?’ He puts a filter and to his surprise finds out something interesting. ‘Microsoft Office is not operating in my desktop. Please upgrade it. This is the only complaint she is making since last one month. Did anyone care enough to have a look at it?’ he asks his team.
‘The commercial guys were negotiating with Microsoft since last two months,’ Rohit from IT help desk throws the ball in the purchase department’s court.
‘Rohit. The deal has been approved a week ago and we have purchased enough MS office licenses. What have you been waiting for then? Christmas?’
Rohit opens his mouth to reply something and forgets to close it.
‘Useless,’ boss grits his teeth. ‘Shyam, just go and check with Indu right after this meeting. Upgrade MS Office, change RAM, do whatever is required to solve the matter today itself. I want customer complaints section green in chart next week.’ He gulps a bottle of mineral water and leaves the room.
‘I write codes. Now I need to solve customer complaints too?’ He murmurs and looks at Rohit in disgust.
‘Hi Indu !’ Shyam smiles at the girl sitting. She was grinning at her Facebook page.
‘Shyam,’ she closes the window immediately after seeing an IT guy approaching her cubicle and gives back a plastic smile.
‘Can I see what problem are you facing in your desktop?’
‘Problem?’Indu looks at him in surprise.
‘Yes. Problem,’ Shyam repeats. ‘Weren’t you complaining about some problem last one month?
‘Oh yeah. That problem…’ she opens an excel sheet in her desktop and moves her cursor. The page shows no response. ‘See. I feel there is a serious issue with my desktop. I am complaining almost everyday to the help desk. What made you come to your senses finally?’ Indu smirks.
Shyam’s blood boils after seeing that smirk.But he prefers to hang a divine smile on his lips.
‘Can I see your machine for just one minute?’ he requests.
Shyam moves the mouse for a second. His eyes move from the screen to the keyboard. A smile appears on his lips.
‘I am telling you once again, upgrade the RAM and MS Office. This problem won’t solve otherwise,’ Indu snorts.
‘Your problem is solved, Indu,’ Shyam assures.’
In response, Shyam simply presses the Scroll Lock button on the keyboard.
‘You can check now,’ he says.
Indu moves her cursor and the excel sheet scrolls with ease. Shyam enjoys the journey of expressions from happiness to shy on her face.
expressions of face
happy sad angry frown shy
face is the index
Shyam comes out of the HR department and dials Mr. Agnihotri’s number. A smirk is playing on his face this time.